Refund and Returns Policy

Clear guidelines on refunds, returns, and cancellation terms at Emerald Shield Academy.

30‑Day Policy Overview

We retain the right to remedy any issue or concern, and dissatisfaction is not, by itself, grounds for a refund. Our refund and returns policy lasts 30 days. If more than 30 days have passed since purchase, you cannot request a refund or exchange. A minimum 10% cancellation fee or 20% restocking fee applies to all eligible refunds. :contentReference[oaicite:1]{index=1}

Eligibility for Returns

  • Returned items must be unused and in the same condition received. :contentReference[oaicite:2]{index=2}
  • Items must be in original packaging. :contentReference[oaicite:3]{index=3}
  • Certain items are exempt: gift cards, downloadable products, and digitally accessed content. :contentReference[oaicite:4]{index=4}

How It Works

To complete a return, you must provide a valid receipt or proof of purchase. Do not send your purchase back directly to the manufacturer. Once we receive and inspect your return, we will notify you by email of approval or rejection. :contentReference[oaicite:5]{index=5}

Shipped Items

After receipt and inspection of returned shipped items:

  • Refunds will be processed to your original payment method. :contentReference[oaicite:6]{index=6}
  • Shipping costs are not refundable. :contentReference[oaicite:7]{index=7}
  • A 20% restocking fee applies to returned shipped items. :contentReference[oaicite:8]{index=8}

Digital Items & Access

For digital or online courses:

  • If you haven’t accessed the digital product, you may be eligible for a refund. :contentReference[oaicite:9]{index=9}
  • If access has occurred, refunds are typically not available. :contentReference[oaicite:10]{index=10}

Chargebacks & Disputes

Filing a dispute with your bank may result in:

  • A $50 chargeback fee applied to your account. :contentReference[oaicite:11]{index=11}
  • An additional $150 processing fee if a chargeback occurs. :contentReference[oaicite:12]{index=12}
We encourage resolution through customer support before disputing. :contentReference[oaicite:13]{index=13}

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account. :contentReference[oaicite:14]{index=14}
  • Contact your credit card company. :contentReference[oaicite:15]{index=15}
  • Contact your bank if needed. :contentReference[oaicite:16]{index=16}
You may also contact us at contactus@emeraldshield.org for assistance. :contentReference[oaicite:17]{index=17}

Sale Items

Only regular‑priced items may be refunded. Sale items cannot be refunded under this policy.