Refund & Returns Policy

At Emerald Shield Academy, we strive to provide the highest quality online and in-person training programs. We want our students to be fully satisfied with their courses. This Refund & Returns Policy outlines our terms and procedures for cancellations, refunds, and returns.

Course Cancellations

  • Students may cancel their course enrollment up to 7 days before the course start date for a full refund.
  • Cancellations made less than 7 days before the start date may be eligible for a partial refund, subject to administrative fees.
  • To cancel, please contact our support team at info@emeraldshield.org.

Refund Eligibility

  • Refunds are issued for course fees paid directly to Emerald Shield Academy.
  • Courses that have already been accessed or completed may not be eligible for a refund.
  • Any refunds approved will be processed to the original method of payment within 10 business days.

Returns of Materials

  • Physical materials provided by ESA must be returned in original condition within 14 days of receipt for a refund of material fees.
  • Digital course materials are non-returnable once accessed.

Contact Us

If you have questions about our Refund & Returns Policy or need assistance with a cancellation or refund, please contact our support team: